World Consumer Protection Day is celebrated worldwide every year on March 15 under the auspices of the United Nations. This day is intended to remind of the importance of respecting the rights of every consumer, as well as the need to raise awareness of citizens about their rights and opportunities.

Basic consumer rights. As a consumer, you have the following rights:

• Receive accurate, complete and timely information about goods and services.

• To purchase products that meet safety standards and are not harmful to your health and property.

• To freely choose goods and services among the available offers, while companies are obliged to ensure the quality of their products.

• To apply for compensation in case of defects, non-compliance with the declared characteristics or violation of the terms of the transaction.

Rights of Oriyonbonk customers

Every customer of Oriyonbonk has the right to file a complaint if they are dissatisfied with the quality of service. Your comments and suggestions help us to improve the service and make it more convenient and transparent.

How to file a complaint? Citizens' appeals can be submitted both orally and in writing, and both formats have equal legal force. You can apply individually or collectively, depending on the situation.

Types of appeals

Application – a request for assistance in protecting your rights and legitimate interests.

Proposal – recommendations to improve the work of the organization.

Complaint – a request to restore violated rights and freedoms.

Contact information of OJSC “Oriyonbonk”

For domestic calls: 2222

For calls from abroad: +992 44 610 22 00

E-mail: info@oriyonbonk.tj

Reception of citizens: Every Saturday

The National Bank of Tajikistan is the authorized government agency in the field of protecting the rights of consumers of financial services.

Helpline of the National Bank of Tajikistan: +992 44 600 1520